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Store Operations Manager

2 months ago

Moline, Illinois, United States GameStop Full time

Job Summary:

The Store Operations Manager is responsible for overseeing the daily operations of a GameStop retail store. This includes managing store staff, ensuring excellent customer service, and driving sales and revenue growth.

Key Responsibilities:

  • Store Management: Supervise and lead a team of retail staff to ensure excellent customer service and a positive store environment.
  • Sales and Revenue Growth: Develop and implement strategies to increase sales and revenue, including managing inventory, pricing, and promotions.
  • Customer Service: Ensure that customers receive exceptional service, including responding to customer inquiries, resolving issues, and providing product recommendations.
  • Store Operations: Oversee the day-to-day operations of the store, including managing inventory, maintaining store appearance, and ensuring compliance with company policies and procedures.
  • Team Development: Recruit, train, and develop store staff to ensure they have the skills and knowledge needed to provide excellent customer service and drive sales.
  • Performance Management: Monitor and analyze store performance, including sales, customer satisfaction, and employee productivity, to identify areas for improvement and develop strategies to address them.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise, to ensure that the store has the products customers want and that inventory levels are optimized.
  • Loss Prevention: Implement and maintain loss prevention strategies to minimize shrinkage and protect company assets.
  • Compliance: Ensure that the store is in compliance with all company policies and procedures, as well as local laws and regulations.

Requirements:

  • Education: High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • Experience: At least 1 year of retail management experience required; at least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
  • Skills: Possess an outgoing and welcoming personality with strong people skills; provide genuine and individualized assistance to every guest during every visit; demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.