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HVAC Service Manager

2 months ago

Moline, Illinois, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team at Johnson Controls International. As a Service Manager, you will be responsible for managing a truck-based service business, growing labor and material business, and delivering customer satisfaction plans.

Key Responsibilities
  • Service Business Management
    • Lead the execution efforts of the Service truck-based business.
    • Ensure consistency of delivery systems across the territory.
    • Manage the branch service truck-based execution business and financial plans.
  • Profitable Growth
    • Drive profitable growth through effective management of assigned assets (people, financial and material).
    • Manage assigned assets in a manner that meets or exceeds profitability goals.
  • Strategic Planning
    • Develop strategic operating plans for the assigned Service Business that aligns with SSA goals and visions.
    • Participate on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.
  • Customer Relationship Management
    • Lead efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership.
    • Establish relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
  • Team Management
    • Build an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
    • Recommends and supports staffing requirements for the assigned Service business.
  • Operational Excellence
    • Audit the effectiveness of service operations and make changes to improve performance.
    • Ensure that contractual obligations are completed, and customer satisfaction is achieved.
  • Communication and Coaching
    • Drive operational review meetings, reviewing proposals and estimates for accuracy.
    • Coach on appropriate levels of operating and overhead expenses incurred in service operations.
  • Analysis and Improvement
    • Analyze operations processes and provide recommendations for improvements.
    • Analyze service operations to identify potential customers/markets.
Requirements
  • Education
    • Bachelor's degree in engineering or business or equivalent work experience.
  • Experience
    • Eight to ten or more years of progressively more responsible operations management experience in the Service Industry.
    • Five or more years of direct management experience.
  • Skills
    • High-level competence in written and verbal communication.
    • Strong presentation skills and proficiency in speaking to large audiences.
    • Able to lead and direct diverse teams.
About Us

At Johnson Controls International, we are shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays.