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HVAC Service Business Manager
2 months ago
We are seeking a highly skilled and experienced Service Business Manager to lead our truck-based service operations and drive business growth. The successful candidate will be responsible for managing a team of service professionals, developing and implementing business strategies, and ensuring customer satisfaction and service excellence.
Key Responsibilities- Service Business Management: Develop and implement business strategies to drive growth and profitability in our truck-based service operations.
- Team Leadership: Manage a team of service professionals, providing guidance, coaching, and development opportunities to ensure high levels of customer satisfaction and service excellence.
- Customer Relationship Management: Build and maintain strong relationships with customers, identifying opportunities to grow the business and improve customer satisfaction.
- Operational Excellence: Develop and implement processes and procedures to ensure efficient and effective service delivery, minimizing costs and maximizing profitability.
- Financial Management: Manage the financial performance of the service business, developing and implementing strategies to improve profitability and cash flow.
- Strategic Planning: Develop and implement strategic plans to drive business growth and improve customer satisfaction, aligning with the company's overall business objectives.
- Education: Bachelor's degree in engineering or business or equivalent work experience.
- Experience: Eight to ten or more years of progressively more responsible operations management experience in the service industry, including five or more years of direct management experience.
- Skills: High-level competence in written and verbal communication, strong presentation skills, and proficiency in speaking to large audiences.
- Leadership: Ability to lead and direct diverse teams, with a proven track record of success in managing and developing high-performing teams.
- Travel: Ability to travel up to 50% of the time, with occasional overnight stays.
At Johnson Controls International, we are shaping the future to create a world that is safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent, and vehicles more efficient. We are passionate about improving the way the world lives, works, and plays.