Bilingual Customer Support Specialist
2 weeks ago
Bilingual Customer Support Specialist
About Yami: Yami is an innovative company established in 2013, dedicated to connecting consumers with a diverse range of authentic Asian flavors and products. Our goal is to enhance the shopping experience through our e-commerce platform and mobile applications, offering a variety of food, beauty, home, and wellness products.
Position Overview:
- Deliver outstanding customer support to guarantee client satisfaction.
- Address customer inquiries with promptness and precision.
- Manage customer orders and handle returns efficiently.
- Monitor online feedback and uphold a positive brand reputation.
- Work collaboratively with various departments to resolve customer concerns.
- Provide insights and assistance to enhance customer service quality.
- Support other teams as required.
Qualifications & Skills:
- Minimum of 1 year of experience in customer service.
- Exceptional communication abilities.
- Customer-focused and flexible in approach.
- Strong analytical and problem-solving skills.
- Fluent in both English and Mandarin.
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