Bilingual Customer Support Specialist

2 weeks ago


Eden, North Carolina, United States Yamibuy Full time

Bilingual Customer Support Specialist

About Yami: Yami is an innovative company established in 2013, dedicated to connecting consumers with a diverse range of authentic Asian flavors and products. Our goal is to enhance the shopping experience through our e-commerce platform and mobile applications, offering a variety of food, beauty, home, and wellness products.

Position Overview:

  • Deliver outstanding customer support to guarantee client satisfaction.
  • Address customer inquiries with promptness and precision.
  • Manage customer orders and handle returns efficiently.
  • Monitor online feedback and uphold a positive brand reputation.
  • Work collaboratively with various departments to resolve customer concerns.
  • Provide insights and assistance to enhance customer service quality.
  • Support other teams as required.

Qualifications & Skills:

  • Minimum of 1 year of experience in customer service.
  • Exceptional communication abilities.
  • Customer-focused and flexible in approach.
  • Strong analytical and problem-solving skills.
  • Fluent in both English and Mandarin.


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