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Technical Support Specialist
2 months ago
Ascendion is a comprehensive digital engineering solutions provider. We develop and manage software platforms and products that drive growth and deliver engaging experiences for both consumers and employees. Our capabilities in engineering, cloud, data, experience design, and talent solutions accelerate transformation and create significant impact for enterprise clients. With our headquarters in New Jersey, our team of over 6,000 Ascenders delivers solutions globally. Ascendion is uniquely structured to engineer the future.
Our Culture:
We foster a culture centered on opportunity, inclusion, and collaboration.
Why Work With Us:
- Develop cutting-edge technology for leading global brands
- Tackle complex challenges while acquiring new skills
- Experience the transformative power of digital engineering for Fortune 500 companies
- Enhance your expertise through premier training programs and practical experience
Position Overview:
As an IT Support Specialist, you will be responsible for managing IT support tasks and monitoring service tickets through Service Now (IM-SERVE). You will assist with various devices and are expected to process approximately 8-10 tickets daily. We seek an individual who can think independently and respond quickly to issues.
Key Responsibilities:
- Provide IT support and manage service tickets
- Troubleshoot and resolve technical issues
- Ensure a high level of end-user satisfaction
Qualifications:
- Minimum of 2 years of relevant experience; 5 years preferred
- Strong troubleshooting skills
- Proven problem-solving abilities
- Experience with break-fix scenarios
Compensation:
The salary for this role ranges from $45,000 to $50,000 annually. Factors influencing pay may include geographic location, skills, education, experience, and other qualifications.
Benefits:
The company offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Personal days accrued each calendar year
- Paid time off that complies with local laws
- Vacation days and paid holidays
- Access to the Ascendion Learning Management System.
