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Customer Experience Representative

2 months ago

Eden, North Carolina, United States Best Buy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Key Responsibilities

  • Greet and engage with customers in a warm and friendly manner, building rapport and establishing trust.
  • Utilize your product knowledge and expertise to recommend solutions that meet customers' current and future needs.
  • Serve as a brand ambassador, promoting the Best Buy brand and values to customers.
  • Assist customers with sales orders, returns, and exchanges, ensuring a seamless shopping experience.
  • Stay up-to-date on product knowledge and promotional initiatives, utilizing available tools to stay current.
  • Contribute to profitable growth by executing critical business drive times and supporting customer obsession.
  • Maintain a clean and well-stocked department, ensuring a positive shopping environment.
  • Collaborate with colleagues and supervisors to achieve sales goals and provide exceptional customer service.

Requirements

  • Ability to work in a fast-paced, team-oriented environment.
  • Flexibility to work a variety of shifts, including weekends, nights, and holidays.

About Best Buy

At Best Buy, we are committed to creating a work environment where every employee feels valued and empowered to contribute to our shared purpose. We believe in building long-term relationships with our customers, employees, and partners, and we are dedicated to being one of the best companies for our customers and employees.