Customer Service Representative

6 days ago


Eden, North Carolina, United States Yamibuy Full time

About Yamibuy: Founded in 2013, Yamibuy's mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine's fastest growing start-up on the Inc. 500 List, we're committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Job Summary: The Customer Service Representative is responsible for providing professional and attentive service for all internal departments and external customers, through passion in customer service, in-depth knowledge in products, and understanding of company policies.

Key Responsibilities:

  • Provide the best customer service experience to our customers, and go the extra mile to ensure their absolute satisfaction
  • Provide accurate and helpful information to all customer inquiries in a timely manner
  • Process customer order/return related requests according to department policy and procedures
  • Maintain good company public image and address any negative press
  • Work closely with various departments to resolve any issues that affect customers
  • Provide timely feedback to the company and customers regarding service failures and customer concerns
  • Partner and support product management, IT, Marketing, Accounting team to meet and exceed the expectation of our customers

Requirements:

  • 1+ years of customer service/support experience (Call Center experience a plus)
  • Team player with excellent communication with coworkers and supervisors
  • Customer oriented and ability to adapt/respond to different types of characters and situations
  • Love helping others and maintain positive attitude regardless of the circumstances
  • Strong ability in active listening, and can effectively identify and address customers' needs
  • Ability to communicate effectively with customers through phone, chats, and emails
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to problem solving and find solution with the resources given
  • Good common sense and ability to apply it to all aspects of the job with great professionalism
  • Excellent communication and interpersonal skills in bilingual language English and Mandarin


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