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Logistics Operations Specialist

2 months ago

Eden, North Carolina, United States Experis Full time

Job Summary

We are seeking a skilled Logistics Operations Specialist to join our team at Experis. As a key member of our logistics team, you will be responsible for resolving customer service tickets related to logistics, identifying root causes of escalated issues, and providing effective resolutions.

Key Responsibilities:

  • Resolve logistics-related customer service tickets within established service level agreements (SLAs)
  • Identify and analyze root causes of escalated issues, and develop appropriate resolutions
  • Coordinate with internal teams and departments to resolve issues
  • Utilize internal systems and tools to conduct research and resolve customer inquiries
  • Support ticket deepdives by categorizing issue types

Requirements:

  • Minimum 1 year of experience in logistics or customer service
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Experis

Experis is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Why Experis?

We are recognized consistently for our diversity and inclusion, and have been named one of the World's Most Ethical Companies for the 13th year. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories.