Customer Service Specialist

3 days ago


Durham, North Carolina, United States NC Farm Bureau Full time
Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. This role involves responding to customer inquiries, resolving issues, and providing an exceptional customer experience.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a timely and professional manner
  • Maintain accurate records of customer interactions
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a customer-facing role preferred
  • Excellent communication and problem-solving skills
Compensation and Benefits:

The salary for this position is $37,000 per year. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.

This position is based in the Durham RTP office of NC Farm Bureau Insurance Company.



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