Customer Experience Specialist
3 weeks ago
Casper Retail is a dynamic and growing company seeking a customer-centric individual to fill the role of Customer Experience Specialist. As a Customer Experience Specialist, you will be responsible for creating a welcoming environment, providing exceptional service, and driving sales growth.
About the Role:
- Responsibilities include creating a welcoming environment, providing exceptional service, and driving sales growth
- Must be available to work at minimum 3 days a week with weekend availability
- Will assist with setting up and executing community programs and events
- Will record and relay recurring customer feedback and insights to internal teams in order to constantly improve the customer experience
About Us:
We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life. Our retail story began in 2017 with The Casper Wake-Up. Alongside its success, we opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, we opened our first permanent store in NYC in 2018, we've reached over 70 retail locations and are growing.
What We Offer:
- Employee Discount to use on whatever you like (with a few exceptions)
- Salary $45,000 - $60,000 per year (estimated) to pay your bills and a potential bonus for some splurging
- Gifted Bedding after tenure milestones
- Paid Sick Time
- Incentivized Referral Program
Requirements:
- Excellent communicator with a passion for people
- Strong written and oral communication skills
- Effective and expedient problem-solver with a meticulous attention to detail
- Passion for Casper's core mission and values
- Positive attitude and feels there is no task too small
- Self-starter; entrepreneurial disposition
- Eager to be at the frontline of a fast-paced and growing brand
- Must understand and appreciate experiential retail
- Ability to lift 50 lbs. and be on your feet all day
- Mac and Google suite proficiency is a plus
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