Customer Engagement Specialist
3 weeks ago
FastSIGNS of Durham, NC is seeking a talented Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing and prospective clients.
About the Role
- Sell consultatively and make recommendations to prospects and clients using various products and Brand Standards
- Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email
- Follow up on new leads and referrals resulting from telephone, marketing, and email activity
- Prepare estimates and establish/maintain estimate follow-up procedures
- Communicate with customers on order status and changes in the production schedule
- Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
- Maintain an attractive retail environment (clean, organized, and functional)
- Helps as needed with reports, close-out, invoices, and required paperwork
- Identify and resolve customer satisfaction issues
- Perform other duties as needed, such as answering the phone, front counter greeting, consulting with customers, etc.
Requirements
- High school diploma or GED required
- At least one year in retail or inside sales with excellent customer service experience
- Proven record of consistently hitting/exceeding sales targets or quotas
- Able to perform cold calls to secure new business for the center
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
Estimated Salary
The estimated salary for this role is $55,000 - $70,000 per year, depending on experience.
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