Customer Engagement Specialist

3 weeks ago


Durham, North Carolina, United States FASTSIGNS® of Durham, NC Full time
Job Description

FastSIGNS of Durham, NC is seeking a talented Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing and prospective clients.

About the Role

  • Sell consultatively and make recommendations to prospects and clients using various products and Brand Standards
  • Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Follow up on new leads and referrals resulting from telephone, marketing, and email activity
  • Prepare estimates and establish/maintain estimate follow-up procedures
  • Communicate with customers on order status and changes in the production schedule
  • Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Maintain an attractive retail environment (clean, organized, and functional)
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identify and resolve customer satisfaction issues
  • Perform other duties as needed, such as answering the phone, front counter greeting, consulting with customers, etc.

Requirements

  • High school diploma or GED required
  • At least one year in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills

Estimated Salary

The estimated salary for this role is $55,000 - $70,000 per year, depending on experience.



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