HVAC/R Customer Service Specialist

3 weeks ago


Durham, North Carolina, United States Johnstone Supply - J Team Group Full time
About the Job:

We are looking for a skilled HVAC/R Customer Service Specialist to join our team at Johnstone Supply - J Team Group.

Job Summary:

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  1. Provide exceptional customer service by answering phone calls, responding to emails, and greeting customers in person.
  2. Assist customers in selecting products by asking questions and actively listening to their needs.
  3. Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, and industry contacts.
  4. Enter sales orders into the point-of-sale computer system for invoicing or cash payments.

Benefits:

  • Competitive salary range: $50,000 - $70,000 per year based on location and experience.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

Requirements:

  • High School Diploma or G.E.D. and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
  • Conversational fluency in Spanish and proficiency in English.

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