Customer Experience Consultant

4 weeks ago


Tempe, Arizona, United States CarMax Full time
About the Role

We are seeking a highly skilled Customer Experience Consultant to join our team at CarMax. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is seamless and hassle-free.

Key Responsibilities
  • Connect with customers to understand their needs and preferences
  • Use your knowledge of our inventory to guide customers towards the perfect vehicle
  • Ensure a smooth transition from online to in-store purchasing
  • Mentor and support colleagues to achieve sales goals
  • Acquire the necessary licenses and certifications to excel in your role
What We Offer

As a Customer Experience Consultant at CarMax, you will have the opportunity to work in a fast-paced, dynamic environment where you can grow your skills and advance your career. We offer competitive compensation, comprehensive benefits, and a supportive team environment.

Requirements
  • Previous sales and customer service experience
  • Strong communication and interpersonal skills
  • Ability to work in a team environment
  • Flexibility to work varied shifts, including nights and weekends
  • Meet minimum technology requirements
About CarMax

CarMax is a leader in the retail automotive industry, known for our commitment to honesty, transparency, and customer satisfaction. We are proud to be a Fortune 100 Best Companies to Work For and offer a supportive, inclusive work environment.



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