Guest Services Representative
1 week ago
Position Overview:
Hocking Hills Lodge and Conference Center, nestled within the scenic Hocking Hills State Park, is in search of enthusiastic individuals with warm, approachable personalities for the role of Front Desk Agent. This brand new establishment features 81 rooms and 40 cabins, complemented by a full-service restaurant/lounge and banquet facilities that can host up to 200 guests.
About the Lodge:
As one of the most frequented State Parks in the nation, Hocking Hills demands a high standard of service and attention to detail to ensure an exceptional guest experience.
- Dynamic and supportive work environment focused on team collaboration.
- Comprehensive medical, dental, and vision plans available for full-time employees after a designated period.
- Competitive pay starting at $14.00/hour, commensurate with experience.
- Paid Time Off (PTO) accrued after one year of service.
- Holiday pay, including recognition of personal milestones.
- 401(k) Retirement Savings Plan to support your future.
- Discounts on accommodations, dining, and retail.
- Continuous training and opportunities for career advancement.
- Execute all check-in and check-out procedures efficiently.
- Handle online and telephone reservations with accuracy.
- Provide customers with information regarding payment options and verify credit card details.
- Register guests, collecting essential information such as contact details and stay dates.
- Greet guests upon arrival and allocate rooms accordingly.
- Offer insights about the lodge, available accommodations, pricing, and amenities.
- Address client complaints promptly and professionally.
- Coordinate with housekeeping to ensure rooms are clean and well-prepared for guests.
- Promote additional services and amenities when suitable.
- Maintain accurate records of bookings and payments.
- Previous experience in a hotel front desk role, receptionist position, or similar customer-facing capacity.
- Proficient in using computers and standard office equipment.
- Experience managing multi-line phone systems.
- Strong background in customer service.
- Exceptional communication and organizational abilities.
At Regency Hotel Management, we pride ourselves on our commitment to hospitality. Since 1965, we have been at the forefront of maximizing profitability while enhancing asset value for our clients. Our dedicated team of hotel management professionals provides expert guidance, drawing from extensive industry experience. We are continually expanding our team across various locations and seek motivated individuals to contribute to our mission.
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Guest Services Representative
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Logan, Ohio, United States Hocking Hills State Park Lodge Full timeHocking Hills Lodge and Conference Center, situated within the scenic Hocking Hills State Park, is on the lookout for enthusiastic and personable candidates for the role of Front Desk Agent. This newly established lodge features 81 guest rooms and 40 cabins, complemented by a full-service dining establishment and event spaces capable of hosting up to 200...
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Guest Services Representative
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Logan, Ohio, United States Hocking Hills State Park Lodge Full timeAbout the Position:Hocking Hills Lodge and Conference Center, nestled within the scenic Hocking Hills State Park, is on the lookout for enthusiastic individuals with warm and inviting personalities to fill the role of Front Desk Agent. This is an exciting opportunity to be part of a brand new 81-room lodge featuring 40 cabins, a full-service...
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