Quality Assurance Lead

1 week ago


West Palm Beach, Florida, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) is dedicated to fostering a safe environment for children, strengthening families, and enhancing community well-being.

We are currently seeking a skilled Quality Assurance Manager to become a vital part of our organization and contribute positively to the lives of those we serve.

Work Schedule: Monday to Friday

Key Responsibilities:

  • Oversee quality assurance and compliance across designated programs and locations
  • Evaluate the implementation of curricula throughout the agency
  • Conduct CLASS assessments for educational personnel
  • Perform internal evaluations of Head Start Management Systems
  • Supervise Quality Assurance Specialists
  • Support parent education initiatives
  • Compile and interpret analytical reports
  • Draft comprehensive narrative reports
  • Engage in strategic planning efforts
  • Develop and document operational procedures
  • Participate in professional development workshops and training sessions

Qualifications:

A Bachelor's Degree in Social Services, Human Services, Business Administration, Public Administration, or a related discipline is required. Candidates should possess a minimum of two years of experience in social services or non-profit sectors, with at least one year in a supervisory role. Familiarity with Head Start Program operations, quality assessments, and auditing processes is essential. Successful completion of background checks and drug screenings is mandatory.

Essential Competencies:

  • Meticulous attention to detail
  • Effective communication abilities
  • Proficient in data collection and analysis
  • Strong problem-solving skills
  • Excellent planning and organizational capabilities
  • Sound decision-making skills
  • Customer service orientation
  • Ability to work collaboratively in a team

Why Consider Joining LSF:

LSF operates 60 diverse programs across Florida, catering to various populations in need. Our staff is driven by a strong mission, providing numerous opportunities for professional growth within the organization.

Benefits Offered:

Comprehensive Medical, Dental, and Vision coverage, Employee Assistance Program, Employer-sponsored life insurance, Generous Paid Time Off policy, Retirement savings plan, and Tuition reimbursement opportunities.



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