Quality Assurance Supervisor

2 weeks ago


West Palm Beach, Florida, United States Lutheran Services Florida Full time
About Lutheran Services Florida (LSF):

LSF envisions a world where children are safe, families are strong, and communities thrive.

Position Overview:

We are seeking a dedicated Quality Assurance Supervisor who is passionate about making a difference in the lives of others.

Work Schedule:
Monday through Friday.

Key Responsibilities:
  • Oversee and manage monitoring and tracking activities within the Head Start/Early Head Start Programs to ensure compliance with relevant standards and regulations.
  • Lead quality assurance initiatives within the HS/EHS programs.
  • Evaluate quality and compliance at various program sites, focusing on education files, licensing, referral systems, health, nutrition, and social services.
  • Conduct ongoing assessments of curriculum implementation across the agency.
  • Facilitate CLASS observations for teaching staff on a scheduled basis.
  • Perform internal audits of Head Start Management Systems, including governance, recordkeeping, and ongoing monitoring.
  • Supervise the Quality Assurance Specialists and evaluate self-assessment results and improvement plans.
  • Provide training to parents on community resources and child development as needed.
  • Engage with site managers to discuss compliance outcomes and updates in the Head Start Program.
  • Generate and analyze compliance reports to drive continuous quality improvements.
  • Prepare monthly reports detailing compliance activities, concerns, and recommendations.
  • Collaborate with staff to foster a supportive and inviting environment for children, parents, and volunteers.
  • Contribute to strategic planning for quality assurance initiatives.
  • Maintain confidentiality regarding HS/EHS children, families, and staff.
  • Attend required training, workshops, and meetings.

Qualifications:
  • Bachelor's Degree in Social Services, Human Services, Business Administration, Public Administration, or a related field; Master's degree preferred.
  • Minimum of two years of experience in a social service or nonprofit organization, with at least one year in a supervisory role.
  • Knowledge of Head Start Program operations, quality inspections, and auditing.
  • Experience with Corrective Action Plans and follow-up.
  • Proficient in data collection, management, and analysis.

Key Competencies:
  • Attention to detail
  • Effective communication skills
  • Problem-solving abilities
  • Planning and organizational skills
  • Teamwork and customer service orientation

Why Join LSF?

At LSF, you will be part of a mission-driven organization that serves diverse populations across Florida. We offer a comprehensive benefits package, including medical, dental, and vision coverage, generous paid time off, and opportunities for professional growth and development. Join us in transforming lives and making a positive impact in the community.

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