Quality Assurance Specialist

4 days ago

West Palm Beach, Florida, United States Lutheran Services Florida Full time
Job Summary

Lutheran Services Florida (LSF) is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our Head Start/Early Head Start programs.

Key Responsibilities
  • Monitor quality and compliance at assigned sites, including education files, licensing requirements, referral systems for families and children, provision of social services, and ERSEA systems.
  • Assess curriculum implementation throughout the agency on an ongoing basis.
  • Provide CLASS observations for all teaching staff on a rotating basis.
  • Serve as a resource to staff at assigned sites in areas such as mental health, nutrition, education, social services, etc.
  • Assist in the provision of parent training to parents of enrolled children in areas such as community resources, ERSEA, and child development.
  • Meet monthly with site managers/liaisons to keep them abreast of new developments in the Head Start Program on state, regional, and national levels or program changes concerning Head Start/Early Head Start.
  • Generate and analyze reports as requested and use this information to implement strategies as needed to contribute to continuous quality improvements.
  • Submit monthly reports detailing on-site observations and action taken.
  • Prepare monthly narrative reports outlining activities, concerns, and recommendations.
  • Work with staff to ensure the development and maintenance of an effective, informative, supportive, and inviting environment for staff, children, parents, and community volunteers.
  • Work as part of the Head Start leadership team in long- and short-term planning for Head Start.
  • Assist in the creation of procedures, documents, and other systems to maintain compliance with Head Start Performance Standards.
  • Assist the QA Manager and Director of Compliance and Accountability in managing the maintenance of accurate ChildPlus data.
  • Participate in strategic planning for all quality assurance initiatives.
  • Maintain strict confidentiality with respect to HS/EHS children, families, and staff in accordance with LSF and HS/EHS policies and procedures.
  • Attend training and workshops as directed.
  • Attend all required staff and parent meetings, as well as Committee meetings, as directed.
Requirements
  • Bachelor's degree in social work, Social Services, Early Childhood Education, or Early Childhood Development; or Business Administration with relevant experience related to Head Start Operations.
  • Two years of experience working in a social services or education management or specialist position.
  • Bilingual preferred: English/Spanish or English and other languages present in the local area.
Competencies
  • Knowledge of Head Start philosophy, goals, and regulations.
  • Knowledge and experience with Head Start specific software packages.
  • Math skills needed to calculate figures and amounts such as discounts, percentages, and overtime.
  • Computer skills to produce and interpret graphs, charts, spreadsheets, and other mathematical reports.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions; make recommendations and develop implementation strategies.
  • Ability to communicate effectively verbally and in writing.
  • Ability to write reports and business correspondence.
  • Ability to interpret agency, federal, and state laws pertaining to the program.
  • Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.
Why Work for LSF?

LSF offers a wide range of programs across the state of Florida serving diverse populations in need. Our mission-driven staff become part of the LSF community while transforming the lives of those in need. Our staff also find growth opportunities as they explore areas of interest within the organization.

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision
  • Teladoc (24/7 access to doctors)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer-paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement

LSF is proud to be an equal opportunity employer and embraces diversity, equity, and inclusion in all business practices.

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