Client Service Associate

2 weeks ago


Carmel, Indiana, United States OneZone Full time

Customer Service Representative at OneZone

As a vital member of our team, the Customer Service Representative will manage a teller's window, delivering prompt, efficient, and high-quality service to our clients. You will embody the values of OneZone, ensuring a courteous and professional interaction while being attentive to customer needs and ready to suggest additional services or direct them to the appropriate personnel.

Key Responsibilities:

  • Deliver exceptional customer service to all clients
  • Adhere to banking regulations and internal policies
  • Implement security measures to safeguard against criminal and fraudulent activities
  • Provide precise information regarding accounts and products
  • Process various transactions accurately and promptly
  • Assess customer requirements and direct transactions to relevant departments
  • Reconcile transactions at the close of business

Qualifications:

  • High School Diploma or equivalent
  • At least six months of experience in cash handling
  • Strong communication and customer service abilities
  • Ability to engage effectively with individuals from diverse backgrounds
  • Basic proficiency in computer applications
  • Capability to analyze data and identify issues

Experience Required: High School Diploma or GED, Customer service experience, Cash Handling proficiency



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