Senior Desktop Support Specialist
5 days ago
We are seeking a highly skilled Senior Desktop Support Specialist to join our Information Technology department at Embry-Riddle Aeronautical University. As a key member of our team, you will be responsible for providing technical support for computers, peripherals, tablets, and conferencing systems for faculty, staff, and students at our Worldwide campus.
Key Responsibilities- Provide technical support for existing technology solutions, including installation, configuration, and maintenance of desktop hardware and software.
- Troubleshoot networking issues and escalate to the infrastructure team as needed.
- Support events on campus or offsite, both within and after business hours.
- Setup, configure, and support audio/video conferencing systems.
- Address customer service issues and communicate effectively with stakeholders.
- Lead or participate in the deployment of new or replacement technology, including project planning, resource management, and quality assurance.
- Stay up-to-date with technology trends and drive adoption of new technology or processes to improve customer experience and operational efficiency.
- Minimum of 3-5 years of professional experience in information technology.
- Proficient in desktop operating systems, including Windows 10, macOS, and Linux.
- Experience with mobile systems, such as iOS and Android, is desired.
- Basic networking knowledge, including DHCP and TCP/IP.
- Extensive support experience with Microsoft Office Suites.
- Solid understanding of web conferencing systems, such as Microsoft Teams and Zoom.
- Strong critical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to interact with diverse audiences and prioritize work to meet deadlines.
Embry-Riddle Aeronautical University is a world leader in aviation and aerospace education, with a global presence and a commitment to excellence. Our university offers a comprehensive education, with a focus on innovation, collaboration, and community engagement. We are proud to be a diverse and inclusive organization, with a strong commitment to employee development and well-being.
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