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Desktop Support Specialist

2 months ago

Pompano Beach, Florida, United States Revolution Technologies Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at Revolution Technologies.

Key Responsibilities
  • Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners
  • Assist in coordinating audiovisual setups and video conferencing support
  • Identify and diagnose hardware, software, or network-related problems, and develop a plan to resolve, repair, or replace resources as needed
  • Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software
  • Collaborate with other areas of the IT department on projects and initiatives
  • Participate in after-hours on-call rotation and travel to remote locations to provide support as needed
Requirements
  • Proficiency in Office 365, MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
  • Ability to lift 50 pounds
About the Role

This is a 1-year contract position, and onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.

The successful candidate will be responsible for supporting all technology hardware and software systems in our enterprise environment, providing in-person and remote technical support to our customers.