Technical Support Specialist

2 weeks ago


West Palm Beach, Florida, United States Vets Hired Full time

Position Overview:
As a Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of IT services within our organization. Your expertise will help maintain and enhance our desktop environments, providing essential support to our users.

Key Responsibilities:
In this role, you will be responsible for:

  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Performing PC imaging and setup for new devices to ensure a seamless user experience.
  • Managing incidents and changes effectively, utilizing industry-standard tools.
  • Utilizing applications such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe to resolve issues and maintain system integrity.

Qualifications:
We are looking for candidates who possess:

  • Prior experience in a desktop support role is preferred, but we welcome entry-level candidates as training will be provided.
  • Familiarity with PC imaging processes.
  • Experience in change management and incident management.

Preferred Skills:
Additional qualifications that would be advantageous include:

  • Certification as a Dell Technician.
  • Strong skills in inventory management.

Requirements:
To be considered for this position, candidates must:

  • Be located within a reasonable commuting distance and be available to work onsite.
  • Be a U.S. Citizen or a U.S. Permanent Resident.


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