IT Support Specialist
2 weeks ago
KEY RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and resolve technical support tickets in a timely manner.
- Assist in the installation, configuration, and troubleshooting of software applications and hardware components.
- Support mobile devices, including iPhones and Androids, ensuring connectivity and functionality.
- Diagnose and resolve basic networking issues to maintain seamless operations.
QUALIFICATIONS
- A minimum of 2 years of experience in IT support roles.
- A Bachelor's degree in Computer Science, Information Security, or a related discipline is preferred.
- Relevant professional certifications, such as CompTIA A+ or equivalent, are advantageous.
- Proficient in troubleshooting Windows 10, Active Directory, and Office 365.
- Experience with ticketing systems for efficient issue tracking and resolution.
COMPENSATION & BENEFITS
The salary for this role ranges from $50,000 to $60,000 annually, based on individual skills, knowledge, and experience. For further details, please consult with your recruiter.
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