Front Desk Agent

5 days ago


Uniontown, Alabama, United States Cambria Hotel & Suites Akron-Canton Airport Full time
Job Summary

We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team at Cambria Hotel & Suites Akron-Canton Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service, resolving guest concerns, and maintaining a clean and welcoming environment.

Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and process payments.
  • Manage front desk operations, including answering phones, responding to emails, and handling guest inquiries.
  • Maintain a clean and organized front desk area, including the lobby, front desk, and surrounding areas.
  • Work effectively with other hotel staff to ensure seamless guest experiences.
Qualifications
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.


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