Administrative Office Supervisor

5 days ago

Uniontown, Alabama, United States Rural Health Med Program Inc Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Office Manager to join our team at Rural Health Med Program Inc. The successful candidate will be responsible for overseeing the administrative operations of our health center, ensuring efficient workflow, and maintaining a high standard of patient service.

Key Responsibilities
  1. Oversee the daily operations of the health center's office, including scheduling, registration, billing, and front desk activities.
  2. Provide leadership and guidance to administrative staff, including training, performance evaluations, and fostering a positive work environment.
  3. Monitor appointment scheduling, patient registration processes, and insurance verification to ensure accuracy and timely patient care.
  4. Maintain a high standard of patient service by ensuring a welcoming and professional environment.
  5. Address patient inquiries, concerns, and complaints, seeking resolutions and maintaining patient satisfaction.
  6. Coordinate with clinical and support staff to ensure seamless patient flow and effective department communication.
  7. Meet/exceed all PSR goals, including patient satisfaction, patient receivables, patient management, safety, housekeeping, patient records management, deposit accuracy, and Front Desk availability.
  8. Generate accurate, high-quality written correspondences and routine reports.
  9. Responsible for distributing and communicating all incoming mail, Memos, and Charts.
  10. Work effectively and efficiently with other members of the Management Team, ensuring an integrated team approach, aligned with the organization's mission, vision, core values, and strategic plan.
  11. Ensure effective, efficient utilization of the Electronic platforms (Electronic Health Records (EHR), Population Health Management (PHM), Web Scheduling and Patient Engagement systems) by PSR Personnel at all health centers.
  12. Help to, support, communicate, and coordinate policy adherence, procedures, processes, and decisions that affect the Front Desk operation at all health centers. Improve operational performance across all health centers.
  13. Ensure that each Patient Service Representative has an effective Development Plan on File that addresses current and future development needs.
  14. Actively and visibly promote an environment of teamwork, respect, and dignity, which provides positive motivation for each employee to continuously improve their level of effort and results.
  15. Manage PSR petty cash spending within budget requirements and attend conferences and weekly and monthly meetings.
  16. Participates in Patient-Centered Medical Home Care Team collaboration to promote and nurture the culture and infrastructure that makes PCMH successful.
  17. Performs additional duties as assigned by immediate supervisor's approval.
Requirements

The ideal candidate will possess a High School Diploma and a Bachelor's Degree in Business, Management, Health Administration, or a related field. One to two years of previous experience in a related environment is preferred. Good interpersonal and communication skills are essential.

Working Conditions

This position requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with and performing normal office duties and responsibilities. The employee is required to stand, walk, sit, climb, balance, stoop, crouch, kneel, and reach with hands and arms frequently. Good listening skills are necessary to receive detailed information via oral and or written communication(s) and to make objective nondiscrimination decisions. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to accurately prepare and administer medications.

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