Hotel Front Desk Agent

4 months ago


Uniontown, United States PROSPERA Full time
Job DescriptionJob DescriptionDescription:

The Hilton Garden Inn Uniontown is looking to hire a Front Desk Agent/Night Auditor to work in our Front Office.

This position is of great importance to the hotel and is a common stepping stone to positions of increasing responsibility in the industry.

ESSENTIAL RESPONSIBILITIES:

  • Checks guests in and out of the hotel.
  • Adheres to all accounting and cash handling procedures.
  • Manage all guest requests and delegate tasks accordingly with other departments.
  • Acts as PBX Operator and utilizes switchboard as well as other communicative devices.
  • Answers all inquiries in a friendly and courteous manner, using clear speech and actively listening.
  • Handle guest complaints.
  • Performs daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports, completing back up and rebuilding of PMS.
  • Informs management of any unusual activity during the course of their shift.
  • Assist with shipping/receiving process in a timely manner.
  • Assist guest with luggage when necessary.
  • Maintain cleanliness of Front Desk area.

Job Types: Part-time, Full-time

Salary: $11.50 - $13.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance


Ability to commute/relocate:

  • Uniontown, PA 15401: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel experience: 1 year (Preferred)


Requirements:

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Weekend availability

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