Guest Services Representative
2 weeks ago
The PROSPERA hotel is seeking a dedicated Guest Services Representative/Night Auditor to join our Front Office team.
This role is crucial to the hotel's operations and serves as a pathway to advanced positions within the hospitality sector.
KEY RESPONSIBILITIES:
- Facilitates the check-in and check-out processes for guests.
- Ensures compliance with all financial and cash management protocols.
- Addresses all guest inquiries and coordinates tasks with various departments.
- Operates the PBX system and utilizes communication devices effectively.
- Responds to inquiries in a professional and courteous manner, demonstrating active listening skills.
- Manages guest complaints with tact and professionalism.
- Conducts daily audits, including reviewing room and tax postings, balancing totals, and generating reports.
- Reports any unusual occurrences to management during the shift.
- Assists with the shipping and receiving process efficiently.
- Provides assistance to guests with their luggage as needed.
- Maintains the cleanliness and organization of the Front Desk area.
Job Types: Part-time, Full-time
Compensation: $13.00 per hour
Benefits Include:
- 401(k) plan
- 401(k) matching
- Dental coverage
- Employee discounts
- Health insurance
- Health savings account
- Paid time off
- Vision coverage
Experience Requirements:
- Preferred: 1 year of experience in the hotel industry
Work Schedule:
- 8-hour shifts
- Day, Evening, and Night shifts available
- Monday to Friday
- Weekend availability required
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