Guest Services Representative

2 weeks ago


Uniontown, Pennsylvania, United States PROSPERA Full time
Position Overview

The PROSPERA hotel is seeking a dedicated Guest Services Representative/Night Auditor to join our Front Office team.

This role is crucial to the hotel's operations and serves as a pathway to advanced positions within the hospitality sector.

KEY RESPONSIBILITIES:

  • Facilitates the check-in and check-out processes for guests.
  • Ensures compliance with all financial and cash management protocols.
  • Addresses all guest inquiries and coordinates tasks with various departments.
  • Operates the PBX system and utilizes communication devices effectively.
  • Responds to inquiries in a professional and courteous manner, demonstrating active listening skills.
  • Manages guest complaints with tact and professionalism.
  • Conducts daily audits, including reviewing room and tax postings, balancing totals, and generating reports.
  • Reports any unusual occurrences to management during the shift.
  • Assists with the shipping and receiving process efficiently.
  • Provides assistance to guests with their luggage as needed.
  • Maintains the cleanliness and organization of the Front Desk area.

Job Types: Part-time, Full-time

Compensation: $13.00 per hour

Benefits Include:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Employee discounts
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision coverage

Experience Requirements:

  • Preferred: 1 year of experience in the hotel industry

Work Schedule:

  • 8-hour shifts
  • Day, Evening, and Night shifts available
  • Monday to Friday
  • Weekend availability required


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