Guest Service Supervisor

1 month ago


Round Rock, Texas, United States Kalahari Resorts and Conventions Full time
Job Title: Guest Service Supervisor

Kalahari Resorts Conventions is a leading provider of waterpark resorts and conference experiences. We are seeking a highly skilled Guest Service Supervisor to join our team.

Job Summary

The Guest Service Supervisor will be responsible for assisting the Front Office Management Team in providing exceptional service to our guests. This includes ensuring that all guests have a positive experience, from arrival to departure, while maximizing room revenue and occupancy.

Key Responsibilities
  • Assist the Front Office Management Team in providing attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure that all guests have a positive experience
  • Collaborate with the Front Office Management Team to achieve goals and objectives
Requirements
  • Previous supervisory experience in a hotel, resort, or related field
  • At least 2-3 years of progressive experience in a hotel, resort, or related field
  • College course in hotel management is helpful
  • A valid driver's license
  • Full availability, including weekends and holidays
Benefits

Kalahari Resorts Conventions offers a comprehensive and attractive benefits package, including:

  • Promotion from within
  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives
  • Educational opportunities
  • A full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off, dedicated wellness days, and holiday pay
  • Discounts and resort benefits

We are an equal opportunity employer and are committed to delivering products and services beyond expectations. Our company mission is to promise authenticity, curiosity, honesty, timeliness, and follow-through in all our interactions. We are proud to be recognized as one of the best midsize employers in America and have received numerous awards and accolades for our commitment to our associates and guests.



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