E-Commerce Customer Service Specialist

5 days ago


Huntington Beach, California, United States WEBCO HR, Inc Full time
About the Role

We are seeking an experienced E-Commerce Customer Service Representative to join our team at WEBCO HR, Inc. in Huntington Beach, California.

This is a unique opportunity to work with a growth-oriented, privately held company that has been a leader in the chute industry for over 80 years.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Address customer questions and concerns promptly, providing accurate and helpful information.
  • Collaborate with other departments to resolve customer issues and escalate complex cases when necessary.
  • Process orders, returns, and refunds accurately and efficiently.
  • Offer product and service information to customers, assisting them in making informed purchasing decisions.
  • Monitor customer accounts for fraudulent activity and take actions to mitigate risks.
Requirements
  • Minimum 3 years of experience in E-Commerce support or a related role.
  • Proficiency in E-Commerce platforms and customer service software.
  • Experience and proficiency in ASP.NET STOREFRONT and ZOHO CRM preferred.
  • Ability to learn new products and services quickly.
  • Firm knowledge of Microsoft Office Suite.
  • Excellent communication, problem-solving, and interpersonal skills.
What We Offer

Competitive hourly rate: $35.00, commensurate with experience and skill.

Comprehensive benefits package including health insurance, paid vacation, sick, & holidays, with opportunities for professional development, education, and advancement.



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