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E-commerce Specialist

2 months ago

Long Beach, California, United States The Salvation Army Full time
About the Role

The Salvation Army is seeking an E-commerce Specialist to join our team in Long Beach. As an E-commerce Specialist, you will be responsible for expanding our online merchandise and optimizing content for increased visibility and sales.

Key Responsibilities
  • Create and optimize product listings on our e-commerce platform.
  • Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
  • Strategically identify opportunities to increase the quantity of merchandise available online.
  • Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
  • Use data-driven insights to optimize product listings and recommend new product additions.
  • Select high-value merchandise located at the Center/Store for sale on the online platform.
  • Photograph and present merchandise in a visually appealing and informative manner.
  • Continuously assess and improve the online shopping experience to enhance customer satisfaction.
  • Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
  • Demonstrate efficiency, accuracy, and high productivity through effective workload management.
  • Display an eagerness to acquire new skills and grow within the organization.
  • Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the e-commerce business.
Requirements
  • High School Diploma or equivalent.
  • Excellent verbal and written communication skills of the English language.
  • Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
  • Knowledge of online selling platforms and proficiency in Photoshop is preferred.
  • Strong analytical skills and proficiency in using analytic tools.
  • Familiarity with SEO best practices.
  • Ability to work collaboratively in a team environment.
  • Ability to work independently with minimal supervision.
  • Ability to work under pressure and multitask.
  • Ability to type at least 40 words per minute.
  • Experience in identifying high-quality and designer brand merchandise.
  • Must have 2-4 years of customer service and/or retail experience.
Physical Requirements
  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
  • Ability to lift or move up to 50 lbs.
  • Ability to perform various repetitive motion tasks.
  • Specific vision abilities required for this job include close vision requirements due to extensive computer work.