Culinary Services Associate II

2 weeks ago


Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time
Job Overview

Position Summary

The Culinary Services Associate II encompasses the responsibilities of the Culinary Services Associate I, with added duties related to the Dietary Office and Call Center. This role involves assisting with patient meal orders, managing office supplies, and generating reports. Adherence to all food service regulations and guidelines as outlined in the facility's Food Service manual is essential. Responsibilities include utility tasks, food preparation, assembly, and cafeteria operations. The patient demographic includes individuals from newborns to geriatrics, with limited access to patient health information.

Qualifications

  • High School diploma or GED is preferred.
  • Prior experience in food service is advantageous.
  • Exceptional customer service abilities are required.
  • Capability to stand and walk for extended periods is necessary.
  • Compliance with food and beverage regulations as specified in the facility manual is essential.
  • Ensure adherence to all sanitation and safety protocols.
  • Effective communication with all team members is crucial.

Work Schedule

Monday to Friday, with shifts from 6:00 AM - 2:30 PM or 3:00 PM - 8:00 PM, including every other weekend.

Physical Requirements

  • Must possess full range of motion to complete basic physical fitness tests, including standing, bending, and sitting for prolonged periods.
  • Ability to lift and carry items weighing up to 50 pounds.
  • Must be able to stand and walk for the majority of the workday.
  • Capability to endure heat and temperature fluctuations while working in refrigerated or freezer areas.

Performance Standards

Performance will be evaluated based on customer feedback, documentation, and observation.

  • Adhere to the "Meal Delivery" protocols as outlined in the facility manual.
  • Follow the "Utility" guidelines specified in the facility manual.
  • Accurately record patient menu orders via telephone, assisting patients with appropriate dietary choices while adhering to scripting guidelines.
  • Generate diet reports accurately.
  • Maintain supplies and files within the dietary office.
  • Effectively take orders/messages from nursing units.
  • Ensure cleanliness of work areas and stations, including vacuuming and trash disposal.
  • Input information into the patient card file accurately.
  • Quickly and efficiently navigate the computer ordering system.
  • Guide patients in selecting appropriate menu options and provide suggestions.
  • Address patient complaints satisfactorily and assist in decision-making.
  • Generate missed meal reports and complete necessary follow-ups.
  • Print non-room service tickets as required.
  • Assist with restocking as necessary.
  • Promptly report hazards and unclean areas.
  • Assist with cash drawer reconciliation and proper handling of sales when assigned.
  • Support Culinary Services Associate I tasks as needed.
  • Perform additional duties as assigned.

Reporting Structure

  • Reports to the Food Service Supervisor and the Director of Food Service.


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