Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team as a Windstream Next Gen Specialist. In this role, you will be responsible for handling inbound calls from customers subscribed to Next Gen technology in a call center environment.
About the RoleThe ideal candidate will have excellent communication skills and the ability to resolve customer inquiries, billing issues, and product/service concerns efficiently. You will work closely with customers to understand their needs and provide solutions that meet their expectations.
Key Responsibilities- Resolve customer inquiries, billing issues, and product/service concerns from customers subscribed to Fiber, Fixed Wireless, and all Next Gen technology.
- Ensure one call resolution and complaint resolution.
- Access and update customer accounts through computer-based systems with the customer on the phone.
- Maintain accurate records of customer interactions and transactions.
- Develop strong relationships with customers to ensure long-term loyalty and retention.
To be successful in this role, you must possess:
- Excellent communication and interpersonal skills.
- A strong understanding of billing systems and order entry procedures.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills and proficiency in Windows operating system.
- Good telephone communication skills and customer interface ability.
As a valued member of our team, you can expect a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, you will receive:
- Medical, dental, and vision insurance plans.
- A 401K plan with company match.
- Health and flexible savings account options.
- Life and AD&D, spousal life, child life insurance plans.
- Educational assistance plan.
- Identity theft, legal, auto, home, and pet insurance.
We are proud to have a diverse and inclusive workplace culture. Our employee resource groups include:
- WinVets – Veteran Employee Resource Group.
- WOW – Women Employee Resource Group.
- WINPRIDE – LGBTQ+ Employee Resource Group.
- WBPN – Black Professional Resource Group.
- WARG – Ability Resource Group.
- LaFamilia – Hispanic Resource Group.
- AAPI - Asian American Pacific Islander Resource Group.
Windstream is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to providing a fair and inclusive hiring process and offer opportunities for advancement based on individual merit and performance.
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