Customer Service Representative

6 days ago


Newton, Iowa, United States Windstream Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team as a Windstream Next Gen Specialist. In this role, you will be responsible for handling inbound calls from customers subscribed to Next Gen technology in a call center environment.

About the Role

The ideal candidate will have excellent communication skills and the ability to resolve customer inquiries, billing issues, and product/service concerns efficiently. You will work closely with customers to understand their needs and provide solutions that meet their expectations.

Key Responsibilities
  • Resolve customer inquiries, billing issues, and product/service concerns from customers subscribed to Fiber, Fixed Wireless, and all Next Gen technology.
  • Ensure one call resolution and complaint resolution.
  • Access and update customer accounts through computer-based systems with the customer on the phone.
  • Maintain accurate records of customer interactions and transactions.
  • Develop strong relationships with customers to ensure long-term loyalty and retention.
Requirements

To be successful in this role, you must possess:

  • Excellent communication and interpersonal skills.
  • A strong understanding of billing systems and order entry procedures.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Basic computer skills and proficiency in Windows operating system.
  • Good telephone communication skills and customer interface ability.
Benefits

As a valued member of our team, you can expect a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, you will receive:

  • Medical, dental, and vision insurance plans.
  • A 401K plan with company match.
  • Health and flexible savings account options.
  • Life and AD&D, spousal life, child life insurance plans.
  • Educational assistance plan.
  • Identity theft, legal, auto, home, and pet insurance.
Our Employee Resource Groups

We are proud to have a diverse and inclusive workplace culture. Our employee resource groups include:

  • WinVets – Veteran Employee Resource Group.
  • WOW – Women Employee Resource Group.
  • WINPRIDE – LGBTQ+ Employee Resource Group.
  • WBPN – Black Professional Resource Group.
  • WARG – Ability Resource Group.
  • LaFamilia – Hispanic Resource Group.
  • AAPI - Asian American Pacific Islander Resource Group.
Equal Opportunity Employer

Windstream is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to providing a fair and inclusive hiring process and offer opportunities for advancement based on individual merit and performance.



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