Customer Service Representative
7 days ago
Company Overview
Thorlabs is a leading manufacturer of components, instruments, and systems for advanced scientific research and innovation. Our mission is to advance photonics technologies that positively impact our customers, employees, and communities.
About the Role
We are seeking an experienced Customer Service Representative to join our team in Newton, NJ. The successful candidate will be responsible for handling customer concerns, resolving issues, and ensuring customer satisfaction.
Estimated Salary: $45,000 - $60,000 per year
Key Responsibilities:
- Respond to customer inquiries via phone, email, and returned boxes
- Document returns and warranty claims using our sales order system
- Coordinate with internal teams to resolve issues and prevent re-occurrences
- Communicate effectively with customers, accounting, inventory control, shipping, tech support, carriers, and other stakeholders
Requirements:
- Minimum 1 year experience in customer service or a related field
- Prior experience in returns and warranty management preferred
- High school diploma or equivalent required
- Proficient in Microsoft Outlook, Excel, and D365FO
- Strong communication, interpersonal, and problem-solving skills
Benefits:
- Medical, dental, and vision insurance
- Company-paid life insurance
- Generous PTO package
- 401(k) plan
- Tuition reimbursement
Work Environment:
This is a largely sedentary role that requires the ability to lift, bend, or stand as necessary. We offer a fun, fast-paced work environment and opportunities for professional growth and development.
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