Customer Service Specialist

5 days ago


Newton, Iowa, United States TEKsystems Full time
Job Overview

We are seeking a skilled Customer Service Specialist to join our team in Newton, IA. This is a fully onsite position responsible for delivering exceptional customer service and support.

About the Role:

This role involves answering inbound calls and making outbound calls to provide timely and effective solutions to customers' inquiries and concerns.

You will be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctors.

In addition, you will educate patients of their financial responsibility when applicable.

Key Responsibilities:

  • Answering inbound calls and responding to customer inquiries
  • Making outbound calls to resolve customer issues and improve satisfaction
  • Processing orders and scheduling patient appointments
  • Educating patients on their financial responsibilities
  • Providing exceptional customer service and support

Requirements:

To succeed in this role, you will need:

  • 1+ years of customer service experience (retail, restaurant experience acceptable)
  • Experience with Microsoft Office

What We Offer:

We offer a competitive salary of $16.00 per hour, plus a range of benefits including:

  • Medical, dental & vision insurance
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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