Customer Experience Specialist
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. In this role, you will be responsible for providing an exceptional customer experience, guiding customers through the car buying process, and ensuring a seamless transition from online to in-store purchasing.
Key Responsibilities- Connect with customers online and over the phone to understand their needs and preferences
- Utilize your knowledge of our inventory to recommend vehicles that meet customers' needs
- Guide customers through the sales process, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a smooth transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor and support colleagues to achieve sales targets and provide exceptional customer service
- Achieve sales targets while delivering an iconic customer experience
- Previous sales and customer service experience, preferably in retail
- Ability to thrive in a fast-paced sales environment
- Strong listening skills and a customer-centric approach
- High level of self-motivation to achieve performance goals
- Excellent written and verbal communication skills
- Ability to learn and master new technologies and systems
- Availability to work a variety of shifts, including nights, weekends, and holidays
- Hybrid role with requirement for working on-site one day per week
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and innovative company, with a strong focus on training and development. Our team of over 25,000 associates work together to deliver exceptional customer experiences and achieve our business goals.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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