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Customer Engagement Specialist

2 months ago

Peachtree Corners, Georgia, United States Home Goods Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, promoting our products, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Product Promotion: Promote our products, services, and loyalty programs to customers, ensuring they have a seamless shopping experience.
  • Store Maintenance: Maintain a clean and organized store environment, adhering to our high standards of merchandising and visual presentation.
  • Team Collaboration: Work effectively with colleagues to achieve sales goals, support each other, and maintain a positive store culture.
  • Adaptability: Be flexible and adaptable, responding to changing priorities and unexpected situations with a positive attitude.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to interact with customers, colleagues, and management.
  • Customer Focus: Demonstrate a genuine interest in providing exceptional customer experiences, with a focus on building strong relationships and loyalty.
  • Teamwork: Be a team player, willing to support colleagues and contribute to a positive store culture.
  • Adaptability: Be flexible and adaptable, with the ability to respond to changing priorities and unexpected situations.
  • Basic Math Skills: Possess basic math skills, with the ability to accurately handle cash, operate a point-of-sale system, and process transactions.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
  • Opportunities for Advancement: Develop your skills and knowledge, with opportunities for advancement and career growth within our company.