Bilingual Customer Experience Specialist

2 months ago


Peachtree Corners, Georgia, United States CarMax Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Experience Specialist to join our team at CarMax. As a key member of our Customer Experience team, you will play a vital role in delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.

Key Responsibilities
  • Connect with customers via phone and online to understand their needs and preferences
  • Utilize your knowledge of our inventory to guide customers towards vehicles that meet their requirements
  • Provide personalized support and guidance throughout the car buying process, from initial inquiry to delivery
  • Collaborate with colleagues to ensure seamless transitions between online and in-store interactions
  • Mentor and train colleagues to enhance their skills and knowledge
  • Achieve sales targets while maintaining a customer-centric approach
Requirements and Qualifications
  • Previous sales and customer service experience, preferably in a retail environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Strong self-motivation and ability to work in a fast-paced environment
  • Proficiency in computer skills and ability to learn new technologies
  • Availability to work a variety of shifts, including nights, weekends, and holidays
  • Ability to adapt to changing business needs and priorities
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development, and a commitment to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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