Bilingual Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Experience Specialist to join our team at CarMax. As a key member of our Customer Experience team, you will play a vital role in delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.
Key Responsibilities- Connect with customers via phone and online to understand their needs and preferences
- Utilize your knowledge of our inventory to guide customers towards vehicles that meet their requirements
- Provide personalized support and guidance throughout the car buying process, from initial inquiry to delivery
- Collaborate with colleagues to ensure seamless transitions between online and in-store interactions
- Mentor and train colleagues to enhance their skills and knowledge
- Achieve sales targets while maintaining a customer-centric approach
- Previous sales and customer service experience, preferably in a retail environment
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong self-motivation and ability to work in a fast-paced environment
- Proficiency in computer skills and ability to learn new technologies
- Availability to work a variety of shifts, including nights, weekends, and holidays
- Ability to adapt to changing business needs and priorities
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development, and a commitment to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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