Administrative Representative
1 week ago
About the Role
Enterprise Holdings is seeking an Administrative Representative to join our team. As an Administrative Representative, you will provide exceptional customer service to internal and external customers, primarily via phone, while also providing administrative support.
Key Responsibilities
- Take incoming calls from customers, providing information and resolution to their inquiries.
- Make outgoing calls to customers, including callback management and A/Rs.
- Provide a high level of customer service, assisting customers with their rental needs.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance to customers.
- Process returns, check-ins, and exit kiosk transactions.
- Assist with customer pick-ups in a safe and courteous manner.
- Notify management of any known customer or vehicle problems.
- Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and supply maintenance.
Requirements
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- Minimum of 1 year prior customer service, retail, or administrative support experience.
- Authorized to work in the United States and not require work authorization sponsorship.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
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