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Customer Service Representative

2 months ago

Arlington, Virginia, United States The University of Texas at Arlington Full time
Job Summary

As a Customer Service Representative - Student Accounts at The University of Texas at Arlington, you will provide exceptional support to students, parents, and campus partners by addressing their concerns, providing guidance, and assisting with various administrative tasks.

Key Responsibilities
  • Answer incoming calls and provide excellent service with great attention to detail.
  • Utilize tools, guides, and resources to perform job duties and adhere to department and university policies and procedures.
  • Provide accurate, clear, and concise information to students, parents, and campus partners consistently.
  • Multitask while speaking to callers and students.
  • Effectively manage call time during peak and low volume times.
  • Analyze accounts and provide guidance on account balances, explanation of charges, refunds, processed payments, verifying financial aid, third-party payments, and/or tuition waivers.
  • Communicate professionally with management via email or teams regarding past due balances, enrollment holds with account balances, payment plans, etc.
  • Perform other duties assigned.
Requirements
  • High School diploma with three (3) years of customer service experience or the equivalent experience.
  • Must be able to type and talk simultaneously.
  • Basic experience with various MS Office software products such as Outlook, Word, and Excel.
Preferred Qualifications
  • Two (2) years of general office or administrative experience.
  • Higher education and/or contact center experience.
  • Bi-lingual (Spanish and English).
  • Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire).