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Customer Service Representative

2 months ago

Arlington, Virginia, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service to internal and external customers, ensuring a seamless rental experience.

Key Responsibilities
  • Provide high-level customer service through face-to-face interactions and phone calls, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with their rental needs, including vehicle selection, rental agreements, and return procedures.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer transactions.
  • Market the company's services and products to customers, promoting additional revenue streams and enhancing the overall customer experience.
  • Perform administrative tasks, such as research and billing support, accounts receivables, and supply maintenance, to ensure seamless branch operations.
  • Collaborate with management to identify and resolve customer complaints, ensuring high levels of customer satisfaction.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • Minimum 6 months of administrative or customer service experience in the last 6 years.
  • Valid US driver's license for a minimum of 1 year.
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position.
  • Satisfactory background check, including driving record, employment reference, and social security.
What We Offer
  • Paid time off.
  • Consistent full-time 40-hour per week schedule.
  • Employee discount.
  • 401(k) retirement savings plan.
  • Health insurance.
  • Life insurance.
  • Dental insurance.
  • Vision insurance.
  • Training and development opportunities.