Service Lead

1 week ago

San Francisco, California, United States Lolli & Pops Full time
About Lolli & Pops

We're a company that believes candy has the power to spread joy and bring people together. Our stores are a place where guests can experience the magic of candy and connect with our team members who are passionate about what they do.

Service Lead Role

We're looking for a Service Lead to join our team at Stonestown Galleria in San Francisco, CA. As a Service Lead, you'll be a keyholder and member of our leadership team, responsible for driving store-level financial and operational results. You'll work closely with our Store Manager to achieve store targets, lead by example, and ensure every guest has a positive experience.

Key Responsibilities
  • Monitor store KPIs and take action to achieve targets
  • Lead team members in guest engagement, sampling, and product knowledge
  • Maximize team performance through education, coaching, and selling skills
  • Assist with training, developing, and motivating team members
  • Support Store Manager with paperwork, ordering, and inventory management
  • Maintain visual and merchandising standards and ensure store cleanliness
  • Enforce policies, procedures, and operational directives
What We're Looking For
  • Exceptional interpersonal skills and a passion for working with people
  • A bias towards action and a willingness to roll up your sleeves
  • The desire to be coached and mentored, with a growth mindset
  • An eye for detail and a focus on quality
  • The ability to multitask and prioritize tasks
  • A positive attitude and a fun-loving spirit
  • Flexible availability and a willingness to work at our busiest times
Our Company Values
  • Guest-ication: our guests are at the heart of everything we do
  • Collaboration: we're a joyful mix of unique individuals working together
  • Agility: we're flexible and open to change
  • Authenticity: we honor what's real and give feedback from the heart
  • Betterment: we're always looking for ways to improve

We're an equal opportunity employer and value diversity at our company. We're committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We'll consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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