Service Lead

16 hours ago


San Francisco, California, United States Lolli & Pops Full time
Job Title: Service Lead

Lolli & Pops is seeking a highly motivated and customer-focused Service Lead to join our team. As a Service Lead, you will be responsible for driving store-level financial and operational results, leading by example, and ensuring that every guest who enters our store has a positive and inspiring experience.

Key Responsibilities:
  • Monitor and achieve store targets by analyzing key performance indicators (KPIs) and taking appropriate action.
  • Lead by example and motivate team members to provide exceptional customer service.
  • Develop and implement strategies to maximize sales and customer engagement.
  • Assist in training and developing team members to ensure they have the skills and knowledge needed to succeed.
  • Maintain visual and merchandising standards, and ensure store cleanliness.
  • Ensure that all policies, procedures, and operational directives are enforced consistently and effectively.
Requirements:
  • Exceptional interpersonal skills and ability to work with people of all ages and backgrounds.
  • Passion for providing exceptional customer service and creating a positive shopping experience.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment with a team of passionate and dedicated employees.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

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