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Technical Solutions Architect
1 month ago
Writer Corporation is a leading provider of AI-powered writing solutions. Our platform empowers businesses to create high-quality content at scale, while ensuring accuracy, security, and efficiency.
About the RoleWe are seeking a Technical Account Solutions Manager to join our team. As a Technical Account Solutions Manager, you will be responsible for partnering with our customers to understand their business needs and develop customized solutions to meet those needs.
Key Responsibilities- Support Customer Success and Account Management teams in scoping use cases and validating technical feasibility
- Scope customer business and technical needs, including quantifying existing problems and understanding tools, workflows, and data structures
- Own the creation of custom templates and deployment of Knowledge Graph capabilities
- Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
- Develop and maintain a deep understanding of Writer solutions, the broader AI and LLM landscape, and customer ecosystems
- Work closely with Engineering to QA outputs and calibrate until optimal results are achieved
- Develop new processes, systems, and workflows to reduce time to value for customers
- Ensure collateral, documentation, and processes support customer technical integration needs
- Communicate customer voice back to Product and Engineering teams for relevant enhancements
- 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management
- Experience managing a customer book of business
- Experience working with Fortune 500 customers for a high-growth, B2B SaaS company
- Experience with generative AI and prompt engineering is a plus
- Experience working with APIs
- Nice-to-have: Python chops
- Generous PTO and company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development
We are an equal-opportunity employer and are committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
