Senior IT Engineer
2 weeks ago
We are seeking a highly skilled Senior IT Engineer to join our team at DCG Technical Solutions Inc. As a key member of our technical staff, you will be responsible for providing expert-level technical support and guidance to our clients.
Key Responsibilities:- Provide comprehensive on-site and remote desktop support to address client issues promptly and effectively.
- Collaborate with clients to understand their business objectives and assist in project implementation to achieve those goals.
- Work closely with Project Managers to define project scopes, create plans, and execute technical projects efficiently and within deadlines.
- Act as a Level 2 escalation point for help desk issues, resolving complex technical challenges and providing guidance to junior team members.
- Maintain open and clear communication channels with internal team members to facilitate effective collaboration and knowledge sharing.
- Utilize your extensive experience to set up servers from scratch, demonstrating proficiency with VDI, VMware, Azure, AWS, ESX, and Hyper-V technologies.
- Showcase advanced proficiency in networking technologies such as DHCP, DNS, VPN, switching, firewall, and routing, with a preference for experience with SonicWall devices.
- Apply your expertise in the MSP industry to contribute to the seamless operation and management of client environments, ensuring optimal performance and reliability.
- 7-10 years of proven experience in the IT/MSP industry, with a strong track record of successful project implementations and desktop support.
- Excellent verbal and written communication and interpersonal skills, with a customer-centric approach to problem-solving.
- Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Strong leadership and mentoring abilities, with a passion for helping others succeed.
We offer a competitive compensation package, including a salary range of $90k and up DOE. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
DCG Technical Solutions Inc is an equal opportunity employer committed to diversity and inclusion. We value the unique perspectives and experiences of our associates, customers, and shareholders.
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