Technical Solutions Architect

4 weeks ago


San Francisco, California, United States Writer Full time
About Writer

Writer is a full-stack generative AI platform that empowers leading enterprises to transform their work processes. Our platform delivers transformative ROI and has been named one of the top 50 companies in AI by Forbes.

About This Role

As a Technical Account Manager at Writer, you will partner with customers to support them in uncovering and creating solutions to serve their business needs. Your objective will be to work alongside account partners to support the adoption and realization of value for our largest customers.

Responsibilities
  • Scope customer use-cases and validate technical feasibility
  • Own the implementation of customized solutions
  • Develop and maintain a deep understanding of Writer solutions and the broader AI and LLM landscape
  • Communicate the voice of the customer back to our Product and Engineering teams
Requirements
  • 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management
  • Experience managing a customer book of business and working with Fortune 500 customers
  • Experience with generative AI and prompt engineering is a huge plus
What We Offer
  • Generous PTO and company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents


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