Life Sciences Enterprise Information Management Director

9 hours ago

Menlo Park, California, United States OpenText Full time
Job Title: Client Director for Life Sciences Enterprise Solutions

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

As a Client Director in OpenText Professional Services, you will work in a fast-paced, dynamic environment and be recognized as a subject matter expert within the Life Sciences Enterprise Information Management space. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be traveling to different sites and there are never two days that look exactly the same. You will be supported with training on our solutions, be able to receive relevant certifications, and have many opportunities for advancement.

Key Responsibilities
  • Generate revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.
  • Industry experience and knowledge of the Life Science Industry, including GxP, Quality Systems, and Validation Process (IQ, OQ, PQ protocols).
  • Create a pipeline of opportunity to generate bookings meeting quarterly budget expectations.
  • Negotiate project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
  • Regular and timely updating of opportunity status in our CEM system (Salesforce.com).
  • Work with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services, including updates, upgrades, customization to existing clients.
  • Ensure timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing, and achieving required approvals, contract, and invoicing status using appropriate tools available.
  • Understand revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President.
  • Provide leadership in promoting, identifying, recommending, and implementing improvements to any processes.
  • Manage as required the Professional Services team in writing responses to RFP's, identifying and tracking opportunities, including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders.
Requirements
  • University Degree or College Diploma and/or relevant Information Management/IT experience (10+ years) or equivalent.
  • At least 7 years of experience with IT systems, ideally Enterprise Content Management.
  • Experience in managing teams and direct reports; ensuring objectives are met on time and budget.
  • Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
  • Experience selling Professional Services.
  • Knowledge of the Open Text product offerings and how to associate such to client's business requirements.
  • Ability to use standard methodologies to quickly evaluate and size an opportunity. Being able to quickly assemble business requirements to OT modules and provide an estimate for budgetary purposes.
  • Previous experience in planning and implementing large-scale Enterprise Content Management projects.
  • At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees.
  • Prior experience as a senior manager in a big 5 or major consulting organization preferred.
  • Have experience selling to and/or working for major corporations within the west United States client base is preferred.
  • Strong presence and confidence, exhibiting professional maturity, strong communication skills with at least 10 to 15 years working experience, 5+ years or more in the Life Sciences Industry.
  • Solid work ethic with a willingness to 'do what it takes' to meet client demands.
  • Willingness to travel, at times, up to 3-4 days per week.
About OpenText

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [insert email]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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