Customer Success Strategist

2 weeks ago

San Francisco, California, United States Notion Full time

At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to tackle any challenge. While technology is a powerful ally, many users find it difficult to modify or create the software they rely on daily. Our goal is to change this narrative through innovation, design, and craftsmanship.

Since our inception in 2016, we have partnered with esteemed clients such as Pixar, Mitsubishi, Figma, Plaid, and Match Group, among thousands of others. As we continue to expand, we are eager to welcome new team members who excel in their fields. We are committed to fostering a diverse and creative workforce that reflects the global community we serve.

Role Overview:
  • Oversee a substantial portfolio of clients in the AMER region.
  • Facilitate onboarding and growth of our clientele through customized Notion consultations, training sessions, and support programs.
  • Design and implement large-scale outreach initiatives to key stakeholders to promote Notion adoption.
  • Collaborate with sales teams to ensure robust integration of Notion across client organizations.
  • Act as an internal product ambassador to enhance customer workflows and maximize their return on investment with Notion.
  • Identify and engage with strategic clients to increase monthly active users and seat expansion.
  • Proactively reach out to clients who may not be fully utilizing Notion and develop action plans to enhance their success.
  • Contribute to shaping our overall growth strategy.
Expected Outcomes:
  • Boost adoption and growth for a beloved product: Notion is utilized by some of the largest enterprises, while also being accessible for personal use by friends and family.
  • Help establish the foundations of Customer Success at Notion: As an early member of our sales/success team, your contributions will be vital in defining our customer engagement strategies.
  • Serve as a trusted advisor and product specialist: Conduct training, onboarding, and collaborative sessions to educate clients and explore new use cases for Notion.
  • Influence the future of our product: Engage with clients to gather insights that will inform product development and enhancements.
  • Enhance your skills while addressing significant challenges: Our team has achieved remarkable results in a short time, and there is still much to learn and accomplish.
Qualifications:
  • Minimum of 3 years of experience in a rapidly growing software organization.
  • Proven success in a Customer Success or Account Management role.
  • Experience managing a high volume of accounts.
  • Strong intrinsic motivation to excel and contribute to team success.
  • A growth mindset with a passion for building within a developing team.
  • Motivated by the success and growth of others through collaboration.
  • Highly adaptable to a fast-paced and evolving business environment.
  • Enjoys building relationships and solving business challenges for clients.
Preferred Qualifications:
  • Experience in developing Customer Success playbooks or processes.
  • Background in scaled program management or campaign development.
  • Familiarity with Notion.
  • Interest in data analysis and insights, with experience using Salesforce and Gainsight.
  • Previous experience as an early hire in a fast-growing startup.
  • Strong technical skills.
About Notion:

We value diverse talent and passionate individuals from various backgrounds, as we believe our workforce should reflect the diversity of our customer base. If you find this role intriguing but do not meet every requirement, we encourage you to apply. If you are a builder at heart who shares our values and is enthusiastic about making software accessible, we want to hear from you.

Notion is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other legally protected characteristic.

We offer competitive compensation, equity, and benefits. Compensation for this role will be determined based on various factors, including location, role complexity, and the candidate's experience, and may vary from the estimated range provided.

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States Coperniq Inc. Full time

    Position: Client Success StrategistCompany: Coperniq Inc.Coperniq Inc. stands at the forefront of the energy landscape, transforming solar and energy contractors into the utility companies of tomorrow. Our innovative platform enhances operational workflows and maximizes customer satisfaction.About UsAt Coperniq Inc., we are dedicated to redefining the energy...

  • Enterprise Customer Success Strategist

    4 weeks ago

    San Francisco, California, United States Turing Labs Inc. Full time

    Our StoryAt Turing, we're driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster. ‍Simply put, we are disrupting the 120-year process of developing products. Many...

  • Client Success Strategist

    6 days ago

    San Francisco, California, United States Klaritylaw Full time

    Klaritylaw is at the forefront of Natural Language Processing, specifically tailored for Finance and Accounting departments. Our cutting-edge solutions are designed to automate the document review process, enabling organizations to enhance efficiency, maintain compliance, and optimize contract evaluations.With a robust emphasis on Revenue Recognition, we...

  • Lead Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States LinkedIn Full time

    Company OverviewAt LinkedIn, we are dedicated to fostering economic opportunities for every member of the global workforce. Our innovative products empower individuals to forge meaningful connections, uncover exciting career prospects, enhance their skills, and gain valuable insights on a daily basis. We prioritize the growth of our employees by investing in...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pager Full time

    PagerDuty empowers teams across various sectors to excel in their essential tasks that propel business advancement through the PagerDuty Operations Cloud.The Senior Customer Success Strategist is positioned at the key stakeholder level of customers, cultivating and nurturing robust relationships to facilitate customers in accelerating their digital...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pager Full time

    PagerDuty empowers teams across various sectors to perform essential tasks that propel business growth through the PagerDuty Operations Cloud.The Senior Customer Success Strategist is dedicated to engaging with key stakeholders within customer organizations, nurturing and developing robust relationships to facilitate their digital transformation...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States The Ladders Full time

    About The Ladders: At The Ladders, we are pioneering the future of career advancement and professional growth.The core challenge in today's job market is not as straightforward as it may seem: it revolves around the quality of candidate engagement. In fact, the success of any recruitment initiative today hinges on the effectiveness of communication and...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Cervin Full time

    Position Overview:The Customer Success Strategist will report directly to the regional Customer Success leader and serve as the primary liaison between Cervin and our clients following the sales process. This role requires expertise in guiding our new and growing clients through implementation and adoption, ensuring they achieve their desired outcomes and...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States R-Zero Full time

    About R-Zero: R-Zero is committed to fostering safer and healthier indoor environments for everyone. Join our innovative team as we blend science, public health, and technology to redefine the future of human health.Position Overview: We are seeking a Client Success Strategist to cultivate and enhance relationships with our current clientele. Your role will...

  • Customer Success Strategist

    7 days ago

    San Jose, California, United States Sunbelt Rentals Full time

    Position Overview: The role of the Customer Success Strategist is pivotal in enhancing market presence within a targeted group of clients and prominent project sites. This will be achieved through elevating product visibility and optimizing the efficiency of the corporate account operations. Key Responsibilities: Assess and onboard new potential clients...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States Gorattle Full time

    About GorattleGorattle is a pioneering B2B SaaS organization transforming the way revenue teams streamline their sales methodologies, resulting in enhanced representative productivity and increased success rates. We proudly serve a distinguished clientele, including notable companies, and have empowered them to achieve heightened efficiency and performance...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States GetChange Corp. Full time

    About GetChange Corp.At GetChange Corp., our mission is to revolutionize online charitable giving. Our platform empowers businesses to contribute to a vast network of nonprofits while enhancing customer engagement.Position OverviewAs the Client Success Strategist, your primary objective is to ensure client satisfaction and drive growth. You will play a...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States ZEALS Full time

    Position OverviewAs the Client Success Strategist at ZEALS, you will be the primary advocate for our esteemed clients.Your role involves overseeing and expanding a designated portfolio of accounts, engaging with influential decision-makers and stakeholders to ensure their expectations are met.Your Responsibilities- Guaranteeing the satisfaction and...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States Thunkable Full time

    Position Overview:We are seeking a dedicated Client Success Strategist specializing in technical solutions to join our innovative team. This role is crucial in fostering and managing client relationships, ensuring their success with our platform.About Us:Thunkable is committed to revolutionizing app development, allowing users to create and publish mobile...

  • Senior Customer Success Strategist

    2 weeks ago

    San Mateo, California, United States Tipalti Full time

    Overview:As a Senior Customer Success Strategist, you will be instrumental in guiding our clients towards realizing their goals with our innovative solutions. Key Responsibilities:- Manage a diverse portfolio of over 1,000 clients throughout their journey post-implementation, ensuring seamless adoption and ongoing engagement with new features and...

  • Client Success Strategist

    6 days ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    Overview Klarity Intelligence, Inc. leverages advanced Natural Language Processing to streamline document analysis for Finance and Accounting departments. Our solution addresses the challenges of disorganized and incomplete data within platforms such as Salesforce and Netsuite. Our clientele includes industry leaders like Okta, Cloudflare, OpenAI, and Coupa,...

  • Lead Customer Success Strategist

    2 weeks ago

    San Jose, California, United States Balbix Full time

    About UsBalbix stands at the forefront of cybersecurity posture automation, providing an unparalleled platform that leverages AI and automation to transform how leading organizations manage their cyber risk. Our innovative Balbix Security Cloud empowers security teams to effectively inventory both cloud and on-premises assets, manage vulnerabilities, and...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Rippling Full time

    About RipplingRippling is a leading provider of cloud-based human capital management (HCM) solutions, offering a comprehensive platform that streamlines HR, IT, and finance operations for businesses of all sizes.Our mission is to empower organizations to manage and automate every aspect of the employee lifecycle, from onboarding to offboarding, in a single,...

  • Customer Success Strategist

    7 days ago

    San Francisco, California, United States Notion Full time

    Company Overview: At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to tackle various challenges. Since our inception in 2016, we have partnered with renowned companies such as Pixar, Mitsubishi, and Figma, and we continue to expand our diverse and creative workforce.Position Summary: As a...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Lark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at Lark. As a key member of our Customer Success team, you will be responsible for leading the charge on understanding and championing our customers.Key ResponsibilitiesHelp build the foundations of Customer Success at Lark: As an early member of our success...