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Client Success Strategist

2 months ago

San Francisco, California, United States R-Zero Full time

About R-Zero: R-Zero is committed to fostering safer and healthier indoor environments for everyone. Join our innovative team as we blend science, public health, and technology to redefine the future of human health.

Position Overview: We are seeking a Client Success Strategist to cultivate and enhance relationships with our current clientele. Your role will be pivotal in driving revenue growth through renewals and upselling initiatives. You will serve as the voice of the customer within our organization.

Key Responsibilities:

  • Oversee the complete customer lifecycle, focusing on onboarding and retention strategies
  • Establish robust customer relationships as a trusted consultant
  • Formulate customer success strategies and industry best practices
  • Articulate customer requirements internally
  • Keep precise customer records and pinpoint growth opportunities
  • Evaluate customer feedback for potential enhancements
  • Collaborate with various teams to optimize customer interactions
  • Enhance customer referrals and develop case studies
  • Respond to customer inquiries and fulfill requests

Compensation and Benefits:

  • Competitive salary range of $100,000 to $130,000
  • Incentive compensation, equity options, and comprehensive benefits
  • Unlimited vacation policy and paid holidays
  • Healthcare benefits commencing on the first day of employment
  • 12 weeks of paid parental leave
  • 401(k) plan and life insurance coverage
R-Zero is dedicated to promoting diversity and inclusion. We welcome all candidates to apply, even if they do not meet every qualification. By submitting your application, you agree to the collection and use of your personal information.

R-Zero is an equal opportunity employer.