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Client Success Strategist
2 months ago
Position Overview:
We are seeking a dedicated Client Success Strategist specializing in technical solutions to join our innovative team. This role is crucial in fostering and managing client relationships, ensuring their success with our platform.
About Us:
Thunkable is committed to revolutionizing app development, allowing users to create and publish mobile applications without any coding experience. Our platform is designed to empower individuals and businesses to bring their ideas to life.
Your Role:
As the inaugural Client Success Strategist, you will play a pivotal role in shaping our client engagement strategies and processes. Your responsibilities will include:
- Acting as the primary liaison for clients, understanding their objectives, and driving successful outcomes.
- Managing a diverse portfolio of clients, focusing on adoption, retention, and growth.
- Collaborating with leadership to develop and implement tailored client success plans.
- Building expertise in our product offerings to effectively guide clients towards achieving their goals.
- Working closely with technical support teams to address and resolve client inquiries promptly.
- Gathering client feedback to inform internal teams on product enhancements and market strategies.
- Participating in strategic initiatives to enhance our Customer Success program.
Qualifications:
We are looking for candidates who possess:
- A minimum of 2 years of experience in customer success, account management, or related fields within the SaaS or PaaS sectors.
- A strong aptitude for understanding technical products and solutions.
- Excellent communication skills, both written and verbal.
- The ability to thrive in a fast-paced, dynamic environment.
- A proactive approach and adaptability to changing circumstances.
Our Commitment:
At Thunkable, we value diversity and inclusion, believing that a variety of perspectives enhances our ability to serve our clients effectively. We are an equal opportunity employer and welcome applicants from all backgrounds.
Join Us:
If you are passionate about client success and want to make a significant impact in a growing company, we encourage you to explore this opportunity with us.
