Platform Support Operations Specialist

2 weeks ago


New York, New York, United States TekRecruiter Full time
Job Overview
TekRecruiter is seeking a dedicated Tech Operations Engineer to join a dynamic platform support operations team. This role focuses on troubleshooting, investigating, and collaborating with various teams, including DevOps and Software Engineering, to address issues within a production environment.

Key Responsibilities
  • Contribute to a 24/7 operations team tasked with ensuring service availability and managing operational execution.
  • Oversee system performance, including availability, latency, data integrity, capacity, and overall health.
  • Effectively escalate service disruptions and lead incident management initiatives.
  • Monitor transactions throughout the trade lifecycle by analyzing system logs.
  • Address HelpDesk inquiries related to system or business transactions.
  • Direct product and feature-related inquiries to the product development teams.
  • Engage in post-execution activities for trade processing, settlement, reconciliation, and reporting functions.
  • Identify, investigate, and resolve errors, discrepancies, and queries promptly to ensure timely settlements.
TekRecruiter is committed to equal opportunity employment. We uphold a policy of non-discrimination based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. TekRecruiter will consider qualified applicants with criminal histories in a manner consistent with applicable law.

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