IT Support Specialist
2 weeks ago
About Highlight Health
Highlight Health is a mission-driven company that engineers innovative solutions to protect consumer rights and control healthcare costs for employers. Our team is dedicated to reducing the financial burden of healthcare on ordinary Americans.
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for installing and configuring company hardware and software applications, ensuring system security, and providing technical support to employees.
Key Responsibilities
- Hardware and Software Configuration
- Install and configure company hardware and software applications, including operating systems, productivity software, and antivirus programs.
- System Security
- Ensure system security by monitoring security measures, such as firewalls, antivirus programs, and intrusion detection systems, to protect computer and sensitive data from security breaches.
- Technical Support
- Provide technical support to employees, including troubleshooting and resolving hardware, software, and networking issues.
- Network Administration
- Monitor networks, including configuring routers, switches, and other network devices, troubleshooting network connectivity issues, and implementing network security measures.
- Documentation and Maintenance
- Create and maintain documentation on technology-related policies, procedures, and best practices.
- Mobile Device Support
- Support Android and iOS mobile devices.
- Confidentiality and Compliance
- Maintain information and client confidentiality.
Requirements
- Experience
- At least 1-2 years of experience in IT support or related services.
- Skills
- Excellent problem-solving skills and attention to detail.
- Knowledge of compliance regulations, such as HIPAA, PCI DSS, and GDPR.
- Experience with security automation and orchestration tools, such as SOAR platforms.
- Experience working in a regulated industry, such as healthcare.
- Education
- Associate or bachelor's degree, preferred but not required.
Preferred Qualifications
- Experience in a HIPAA-compliant environment.
- Experience with endpoint management platforms such as Microsoft Intune.
- Experience with OKTA or other SSO authentication applications.
- Experience with cloud applications on AWS or Azure.
- Firewall administration and VPN management.
- Experience with SIEM tools.
Benefits
- Competitive Hourly Rate
- $30+
- Training and Support
- Training and support from our Senior IT Support Specialist.
- Continuous Education Support
- Potentially receive financial and other support for your formal continuous education while you engage in hands-on learning.
- Collaborative Work Environment
- Work alongside passionate, critical-thinking colleagues who have deep health insurance knowledge and expertise.
- Meaningful Work
- Contribute to the fight against high-cost medical bills.
- Professional Growth
- Opportunity to work closely with our leadership team and have a direct impact on our growth and success.
- Flexible Work Environment
- Enjoy a flexible work environment where you can balance your personal and professional goals.
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